Privacy Policy

Blood Test Data

Collected solely for wellness purposes, such as understanding nutrient deficiencies, metabolic function, and general health. This data is not used for medical diagnosis or prescriptions. It helps us refine your wellness plan by ensuring personalized recommendations are based on biological insights.

Facial Scan

We use remote Photo plethysmography (rPPG) technology to assess wellness markers through facial scans. Importantly, no facial images or scans are stored. All processing occurs on the user’s device, ensuring your privacy is maintained. The only data we receive from the facial scan are specific wellness parameters, such as heart rate variability, respiratory rate, blood pressure readings, oxygen saturation, and stress levels. These parameters are stored in encrypted format on our servers and are used solely for real-time assessments and personalized wellness recommendations.

This data is not intended for diagnostic purposes and is solely aimed at enhancing your wellness experience by providing relevant insights based on your current state.

2. Why We Collect These Data Points

Each data point is critical to provide a customized and comprehensive wellness experience:

• Personal Information (Name, DOB, Gender, Height, Weight, Ethnicity): These basic details are necessary for creating personalized wellness plans. They help us identify specific areas of improvement and ensure that the advice is tailored to your unique physiological and lifestyle needs.
• Wellness Assessment: This helps us understand your current wellness status across various parameters (nutrition, activity, stress, etc.) and offers a holistic score to guide behaviour modification.
• Blood Test Data: Provides deeper insights into your internal wellness metrics, such as nutrient levels and metabolic function, allowing us to optimize your wellness journey.
• Facial Scan: Offers non-invasive real-time wellness assessments such as stress or fatigue levels, ensuring we can provide immediate and relevant recommendations.

3. Data Usage

The collected data is used for the following purposes:

• Wellness Personalization: Data is processed to design tailored wellness routines that address your specific needs, including fitness, nutrition, and stress management.
• Behavioral Insights: Your wellness data helps us track and provide insights into your daily habits, such as physical activity, diet, and sleep, offering actionable recommendations for improvement.
• Non-Diagnostic Use: All collected data is strictly for wellness purposes. It is not intended to be used for diagnosing medical conditions or providing treatment.
• Third-Party Support: In some cases, your data may be shared with trusted partners to help you adhere to your personalized wellness plan (e.g., activity tracking tools, nutritional services). All third parties are contractually bound to protect your data.

4. Data Storage

• Encryption: All personal and wellness data is stored in encrypted form, ensuring the highest level of security. This data is stored on secure cloud/data centers.
• Facial Scan Data: This data is stored only on your device for real-time use and is not stored in our databases.
• Data Retention: Your data is retained only for as long as it is necessary to deliver the services or as required by law. Once you choose to delete your account, all data will be permanently erased from our active databases.

5. Data Sharing

We do not share your personal data for external business purposes unless it is essential for providing our services. Some data is shared with trusted third-party partners, who help us track and monitor your wellness activities. All third-party providers comply with relevant data protection laws. Data sharing occurs only under the following circumstances:

• Wellness Service Providers: Third-party integrations such as daily activity tracking tools, nutrition management platforms, or wellness coaches may access your data to enhance your experience.
• Security and Compliance: All data shared with third parties is protected by strong security measures, including encryption and confidentiality agreements.

6. Wellness Data Collection, Video Consultations, and Data Usage:

1. Wellness Data Collection and Usage
   The app is designed to collect and use data exclusively for wellness purposes. The information you provide is used to support lifestyle improvement, monitor wellness progress, and offer personalized recommendations. This data helps us:
   • Track your health and wellness metrics (such as physical activity, sleep patterns, or nutritional intake) to offer tailored wellness plans.
   • Provide you with insights, recommendations, and guidance to improve your overall well-being.
2. No Medical Diagnosis or Claims
   The data we collect is strictly for wellness purposes and is not intended to be used for medical diagnosis, treatment, or claims. Our services are not a substitute for professional medical advice. The information we provide is aimed solely at helping you improve your lifestyle and achieve your wellness goals. We do not use the data for diagnosing medical conditions, and it should not be considered as medical advice. If your health data crosses certain boundary conditions (such as abnormal biometric readings), we will advise you to consult a qualified medical practitioner for further evaluation.
3. Boundary Conditions and Referrals
   In certain cases, the wellness data we collect may indicate that your health has crossed predefined boundary conditions. If this occurs, we will recommend that you consult a licensed healthcare provider. This is meant to ensure that any potential health risks are properly addressed by medical professionals. However, we do not make any medical claims or decisions based on the information collected in the app.
4. Types of Health Data Collected
   We collect the following types of wellness-related data:
   • Personal Wellness Information: Including your lifestyle habits, diet, exercise routines, sleep patterns, and other health-related behaviors.
   • Biometric Data: Information such as heart rate, sleep duration, activity levels, and other wellness metrics.
   • Consultation Data: Information shared during expert wellness consultations, including recommendations and personal wellness goals.
5. Access to Camera, Microphone, and Third Parties for Video Consultations
   To facilitate video consultations with wellness experts, our app may require access to your device’s camera and microphone. This access allows you to communicate with experts in real-time.
   • Camera and Microphone Access: We use these features only for video consultations. No video or audio is recorded or stored unless explicitly agreed upon by both parties.
   • Zoom Integration: We currently integrate with Zoom to facilitate video consultations. By granting access, you allow the app to connect with Zoom for scheduling and conducting video calls. Your interactions are subject to both Zoom’s Privacy Policy and our own.
6. Data Protection and Security
   We take the privacy and security of your data seriously. All personal information, including health data, is protected with encryption and other security measures to ensure it remains confidential and secure. We actively try to comply with relevant data protection regulations in the respective countries where we operate, as applicable.
   • Encryption: All video and audio streams during consultations are encrypted to protect your privacy.
   • Consent: You can revoke access to your camera and microphone at any time via your device settings, though this may affect the ability to use video consultation features.

7. Wellness Data Collection from Third-Party Apps

Our app integrates with Apple Health and Google Fit to collect wellness data, provided the user grants permission. This integration allows us to:

• Track Parameters: Monitor various health metrics that users set as goals, such as physical activity, heart rate, and sleep patterns.
• Evaluate Progress: Assess whether users are achieving their personalized wellness goals, helping them stay on track with their health journey.

Facial Scan Technology

Our app utilizes advanced facial scan technology, which can capture various wellness indicators, including heart rate, respiratory rate, oxygen saturation, blood pressure, and stress levels. It is important to note that:

• Non-Diagnostic Purpose:The values obtained through facial scanning are intended solely for wellness monitoring and personal insights. These measurements are not meant for medical diagnosis or treatment, nor do they replace professional healthcare services.
• Guidance and Awareness:The app may provide feedback based on the collected metrics, empowering users to make informed decisions about their lifestyle choices. If any values suggest potential health concerns, users are encouraged to consult with a qualified healthcare professional for further evaluation.

Third-Party Integrations

Our app partners with third-party services to support you in performing your daily activities. These integrations allow us to monitor your overall well-being status and track your progress on a daily, weekly, and monthly basis. All third parties are bound by strict confidentiality agreements, and we only share relevant user data in encrypted format, ensuring that they cannot identify whose data it is. The data collected is essential for providing personalized insights and enhancing your wellness journey:

1. Daily Activity Tracking
   Third-party tools help us monitor key wellness metrics such as physical activity, sleep patterns, nutritional intake, and other lifestyle habits. This information is used to give you personalized feedback and progress updates to support your wellness goals.
2. Real-Time Data Collection
   These third-party services collect and process data in real-time, ensuring accurate tracking of your daily activities. This enables us to provide timely recommendations and insights based on your ongoing health and wellness metrics.
3. Types of Data Collected
   The data we receive from third-party services may include daily steps, workout data, heart rate, sleep duration, and other relevant wellness metrics. This data is utilized solely to enhance your experience and improve the accuracy of the insights provided by our app.
4. Purpose of Data Collection
   The data collected through third-party services is used for:
   • Monitoring your activity levels to help you stay on track with your wellness goals.
   • Providing personalized suggestions and tips based on your activity trends.
   • Identifying patterns and areas where improvement may be needed for a healthier lifestyle.
5. Security and Privacy
   The third-party providers we collaborate with implement robust security measures to safeguard your data. Any information shared is encrypted and used solely to improve your wellness experience. We meticulously vet all third-party providers to ensure compliance with data protection regulations and relevant standards.
6. Transparency and Control
   You can end your individual subscription at any time. Please note that terminating your subscription may limit the app’s ability to provide personalized wellness insights, as ongoing data tracking is essential for tailored recommendations.

8. User Consent and Control

• Explicit Consent: You will be asked to provide explicit consent for the collection and use of your data during registration. You may also be asked to consent to sharing certain data with third-party providers.
• Right to Withdraw Consent: You can withdraw your consent at any time by adjusting your app settings or contacting us directly. Please note that revoking consent may limit the functionality of the app.
• Optional Data (National ID): You can choose whether to provide your national ID as it is optional and not mandatory for app usage.

9. Data Access and Deletion

You have control over your data and may access or delete it at any time. However, deletion will be subject to compliance with relevant data laws in your jurisdiction.

You have the right to delete your account and all associated data at any time. We provide two ways for you to delete your account and associated data:

1. Delete Your Account via the App:
   You can delete your account directly within the app by following these steps:
   • Navigate to the Settings section of the app.
   • Select Account Management or Privacy Settings.
   • Choose the option to Delete Account and follow the prompts to confirm your request.
   • Once your account is deleted, all personal and wellness data will be permanently erased from our servers.
2. Request Account Deletion via Email:
   If you prefer, you can also request to delete your account by emailing us at contact@pranawellnessai.com
   • In your email, please include your name, registered email address, and a brief note requesting the deletion of your account.
   • We will process your request and permanently delete your account within 15 business days.

 

Important Information:
Once your account is deleted, all of your personal information and wellness data will be permanently erased from all active databases and cannot be recovered. If you choose to delete your account, any active services or consultations you have scheduled will be cancelled.

10. About This Privacy Statement

This Privacy Policy was established in October 2024 and will be updated as necessary to reflect changes in services and legal requirements. Any significant changes will be communicated through the app or via direct notifications.

For inquiries about this policy, please contact our Corporate Information Security & Privacy Office at contact@pranawellnessai.com.